Store Refund Policy

At OlympiaSupp, customer satisfaction is important to us. We always aim to provide high-quality, authentic supplements and health products. Please read our refund and return policy carefully before placing your order.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original sealed packaging.

  • The product label, seal, and packaging are not damaged or removed.

  • The item is in the same condition as received.

  • Proof of purchase or order number is provided.

For health and safety reasons, we cannot accept returns for any supplement, food, drink, or consumable product that has been opened, used, damaged, or has a broken seal.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

  • Opened or used supplements

  • Protein powders, pre-workouts, vitamins, amino acids, snacks, drinks, or any consumable products with broken seals

  • Products damaged due to misuse or improper storage after delivery

  • Clearance, sale, or promotional items, unless defective

  • Gift cards or digital vouchers

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, expired, or incorrect item, please contact us within 24 hours of delivery.

To process your request, please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging and delivery label

  • A short explanation of the issue

Once reviewed and approved, we will offer a replacement, exchange, store credit, or refund depending on the case.

4. Refund Process

After receiving and inspecting the returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method. Refund processing time may vary depending on your bank or payment provider.

Please note that shipping, delivery, and cash-on-delivery fees are non-refundable unless the return is due to an error from OlympiaSupp.

5. Exchanges

We accept exchanges only if the product is unopened, unused, and in its original sealed condition.

Exchanges are subject to product availability. If the requested product is unavailable, we may offer store credit or another suitable solution.

6. Order Cancellation

Orders can be cancelled only before they are shipped or dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order, subject to the conditions mentioned in this policy.

7. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, expired, or incorrect.

We recommend using a reliable delivery service when returning an item, as OlympiaSupp is not responsible for lost or damaged returned packages.

8. Product Authenticity & Storage

OlympiaSupp sells authentic products sourced from trusted suppliers. Customers are responsible for storing products according to the instructions on the label.

We cannot accept returns or refunds for products affected by improper storage after delivery, including exposure to heat, sunlight, moisture, or damage after opening.

9. Contact Us

For refund, return, or exchange requests, please contact our customer support team:

Website: www.olympiasupp.com
Email: info@olympiasupp.com
WhatsApp: ‪+971 55 647 4464‬

Please include your order number when contacting us.

OlympiaSupp reserves the right to refuse any return or refund request that does not meet the conditions stated in this policy.